Help

Support

We aim to reply within two business days.

The fastest way to reach us is by email. Whether it’s a question, a bug, a feature idea, or a privacy request, we read every message.

Email: support@protech-t.app

Frequently asked

What is Protech-T?

Protech-T is a secure operating system inside your phone — a private, encrypted environment with its own home screen and apps (photos, files, contacts, notes, passwords, voice notes and more). Everything is encrypted on your device.

Does the browser include a VPN?

No, and that’s on purpose. The in-app browser is built to leave no trace on your device — when you close it, your history, cookies and cache are wiped. A VPN does a different job: hiding your traffic on the network. Building one in would mean routing your browsing through our servers, which would let us see where you go — exactly the access we promise we never have. Protech-T keeps your activity private by storing nothing, not by watching it for you.

Is it available yet?

Not yet. We’re launching in 2026. Join the waitlist on the home page and we’ll email you the moment it’s ready.

I forgot my passcode. Can you recover my data?

No — and that is by design. Your data is encrypted with a key derived from your passcode, which we never receive or store. Nobody, including us, can decrypt your vault without it. Please choose a passcode you will remember.

What is the panic code?

Protech-T supports a second passcode that, when entered, immediately and irreversibly erases your data and returns the app to a fresh-install state. It’s intended for situations where you’re compelled to unlock the app. Use it with care: erased data cannot be recovered.

How do I delete my waitlist email?

Email support@protech-t.app and we’ll remove it. See our Privacy Policy for details on what we store.

Reporting a security issue

We take security seriously. If you believe you’ve found a vulnerability, please email support@protech-t.app with the details and we’ll respond promptly.